• Abbott
  • Gardena , CA
  • Information Technology
  • Full-Time
  • 1252 W Redondo Beach Blvd


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Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

Primary Job Function:

Customer Service Applications Program Manager Lead, working with line of business management and staff to: define the business, financial, and operational requirements of new systems. Collaborate in the planning, design, development and deployment of new systems, and enhancements to existing systems. Determine ways of leveraging existing systems for new requirements. Enhance business processes, operations, and information process flow. Identify and resolve issues with existing systems.

Main Responsibilities:

Regularly meets with:

  • Key stakeholders to understand business strategy, objectives, and CS Application requirements.
  • Key stakeholders to evaluate, plan and drive CS Application Solutions that meet or exceed business requirements. .
  • Collaborates with IT, application providers, and service providers to deliver CS Application Solutions.
  • Head of CS Operations & Technology, Customer Experience, and Project Management
  • Understands division's vision, goals and strategies.

    Manages required changes effectively.

    Manages change and encourages innovation.

    Open to new ideas.

    Understands clients business needs and requirements.

    Resolves issues in an appropriate and timely manner.

    Oversee & ensure that resources are available to meet the daily operational demands of the area.

    May oversee and control department budgets, project budgets and RCE's: develop, monitor and meet expense and recovery plans; continually look for opportunities for cost avoidance and cost reductions.

    Responsible for all aspects of people leadership; setting expectations, coaching, counseling, developing, evaluating, feedback, hiring, discipline and separations.

    Determine necessary mix of skill set.

    Confronts and deals with employees issues in a constructive and timely manner.

    Responsible for compliance with applicable Corporate and Divisional policies and procedures.

    Key Accountabilities:

  • Business Case/Summary
  • Creates IT demand plan with priorities for Customer Service
  • Vendor Liaison, coordinates projects and timelines
  • URS development & reviews
  • Change Management tickets, SOWs, Forms
  • Communicates Business Priorities, Coordinates with business
  • Assists with UAT execution by Customer Service
  • Signs off for Customer Service systems for Business
  • Qualifications

    A minimum of 7 years experience in CS IT application solution delivery with Software Life Cycle including business justification, requirements analysis, user interface design, user testing, validation, implementation and maintenance. Ideally in industries that are leveraging digital means of engaging with customers and/or regulated environments. Proven track record of delivering CS Application Solutions that adhere to best practices. Demonstrated ability to drive change management and work successfully in a highly cross functional, matrix organization.
    Associated topics: hematopathology, medical, mlt, scientist, surgical technologist, technician ii, technician lab, technician laboratory, technologist, toxicology

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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