• Care1st Health Plan
  • $80,020.00 -144,170.00/year*
  • Gardena , CA
  • Sales
  • Full-Time
  • 1252 W Redondo Beach Blvd

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The Manager, Sales Analysis and Operations oversee the work of a sales analyst team that is responsible for supporting Sales Executives and/or Account Managers in the identification, development and sale of new employer groups and/or supporting the Account Manager in retention and growth of current customers.

Essential Responsibilities:

  • In support of new and renewal business, manage team to provide timely and quality analysis in the following key areas:

  • Sales pipeline analysis (through Salesforce.com) - both ongoing and ad-hoc
  • Census Analyses
  • GeoAccess reports
  • Disruption Analyses
  • National GeoAccess and Disruption Analyses through the Association
  • Performance guarantee analysis (committed vs actual)
  • Comparing accuracy of Service Area files from brokers against Blue Shield s existing files as requested
  • Preparation of Broker and Employer Group mailing lists as specified for network terminations
  • Reviewing queries to ensure accuracy of output
  • Reviewing all reports against requests to ensure responsiveness and accuracy, including; accurate spelling of group name, and matching all provider types necessary for optimal results
  • Open enrollment arrival performance (via Salesforce.com) / new sales order throughput
  • Support sales through strategic consultation and critical thinking:

  • Demonstrate proactive approach to ensure understanding of the customer s expectations and the sales strategy
  • Provide information that allows internal customers to position Blue Shield in the best light
  • Analyze output of reports prior to releasing to customer
  • Evaluate current processes and data elements needed to improve productivity and results
  • Drive process improvements and enhancements, including documentation of business rules and process flows to be used to train and communicate with sales teams and internal partners
  • Represent Core and Premier lines of business in Control Tower open enrollment forum as Driver.

  • Accountable for providing sales forecasting data and analysis to downstream operational teams for represented LOBs to ensure proper cross-functional staffing and readiness for peak periods.

  • Responsible for development and mentoring of direct reports.

  • Responsible for managing performance of team against relevant key metrics, using Shieldlink and other enterprise systems to understand performance and communicate status and performance to cross-functional teams.

  • Responsible for representing team in cross-functional forums as needed.

  • Responsible for contributing content and facilitation to comprehensive cross-training and skills development program for team.

  • Responsible for balancing work responsibilities and roles across team members and seasonal fluctuations, using daily updates of Shieldlink to manage work assignments where possible/relevant.

  • Responsible for continuous process improvement as well as contributing to process / people / system design for work practices utilized by team.

  • Responsible for running community(ies) of practice across LOB sales team members (e.g., Sales Analysts) to drive consistent practices, high quality customer experience, and skills development/ process improvement.

  • Supporting either new sales or renewal activity, this person has responsibility to manage a team of analysts either in addition to their own analyst functions or as a distinct position.

  • Manages sales analyst activity monitoring performance for optimum productivity and workload balance.

  • Ensures effective and efficient performance of the analytical tasks required for more complex large group RFP and/or renewal process.

  • Supports selling of specialty products for new or renewal business as necessary.

  • Plans and establishes goals and objectives for the department or in partnership with the department lead.

  • Has direct impact on the immediate or short-term operational results of the department.

  • Has budgetary responsibility and/or manages certain processes or projects within department s budget.

  • Responsible for making improvements and modifications to operating policies to enhance performance of the department.

  • Problems and issues faced are difficult and may require understanding of broader set of issues. May involve consideration of multiple issues, job areas or specialties and are typically solved through drawing from prior experience and analysis of issues.

  • Communicates with parties within and outside of the operational team, which may include external customers or vendors.

  • Influences decisions which are usually more project and operationally oriented.

  • Explains policies, practices and procedures of the job area/department to others within the organization. May work to justify and gain cooperation of other parties on practices, policies and procedures.

  • Supervises a team consisting of professionals and /or supervisors. Leads, directs and reviews the work of team members to accomplish operational plans and results within schedule and budget.

  • Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports with including the hiring or firing of employees, in accordance with organization guidelines.

  • Qualifications

  • Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management and delegation.

  • Understands Blue Shield of CA s mission and business plan.

  • Has functional expertise within the area of responsibility.

  • Typically, requires advanced knowledge of job area usually obtained through advanced education combined with experience.

  • Typically, requires a college degree or equivalent experience and minimum 7 years prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager.

  • Physical RequirementsOffice Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork Activity level: Sedentary, frequency most of work day.

    * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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