Senior Account Manager
Assists in the selling products and/or services and manages relationships with existing named accounts to ensure satisfaction, account retention, and continued revenue growth and profitability.
GENERAL DUTIES & RESPONSIBILITIES:
Acts as a liaison for National Account Manager and/or Team Leader to facilitate client s needs, including financial expectations and restrictions.
Develops and executes account plans to ensure continued revenue growth from account base.
Demonstrates product knowledge including various solutions, markets, and competitive intelligence.
Analyzes and evaluates pricing and costing scenarios to offer most viable value proposition.
Prepares and presents proposals to Account Executives utilizing One Call Care Management resources and tools.
Monitors service levels and discusses with management and recommends opportunities for improving service levels, revenue and profit.
Assists in the development of sales plans and strategies.
Works to achieve sales objectives.
Listens to concerns of customers with regard to current products/services.
Identifies root problems and utilizes existing One Call Care Management processes to enhance satisfaction.
Provides accurate and timely sales forecasts.
Within client organizations, builds network of both operational and executive level users and maintains knowledge of all products and services utilized.
Performs other related duties as assigned.
If working with federal government contract clients, an employee is required to receive federal government clearance for handling sensitive information. Employee is also required to receive annual security awareness training.
Bachelor s degree in business, marketing or the equivalent combination of education, training, or work experience.
GENERAL KNOWLEDGE, SKILLS & ABILITIES:
Good understanding of One Call Care Management products and services as well as a strong industry knowledge
Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
In-depth understanding of the sales process
Requires solid decision-making and problem solving skills
Analytical skills are required to determine client business needs and requirements
Requires excellent time management and organizational skills
Ability to remain calm under various levels of pressure
Excellent follow-up skills in all areas of sales cycle
Ability to show established track record of involvement in industry trade groups preferred
Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
Senior Account Manager
Developing professional role. Fully qualified account manager who has advanced beyond entry level. Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Has working knowledge of company products and services. Typically supports Products/Services of Medium complexity. Normally receives general instructions on routine work, detailed instructions on new project or assignments. Typically requires 2 to 5 years of operations or field sales experience.