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accountmanager | Senior Account Manager in Jacksonville, FL

Senior Account Manager

  • Jacksonville, FL 32290
  • Full-Time

Senior Account Manager

Assists in the selling products and/or services and manages relationships with existing named accounts to ensure satisfaction, account retention, and continued revenue growth and profitability.


  • Acts as a liaison for National Account Manager and/or Team Leader to facilitate client s needs, including financial expectations and restrictions.

  • Develops and executes account plans to ensure continued revenue growth from account base.

  • Demonstrates product knowledge including various solutions, markets, and competitive intelligence.

  • Analyzes and evaluates pricing and costing scenarios to offer most viable value proposition.

  • Prepares and presents proposals to Account Executives utilizing One Call Care Management resources and tools.

  • Monitors service levels and discusses with management and recommends opportunities for improving service levels, revenue and profit.

  • Assists in the development of sales plans and strategies.

  • Works to achieve sales objectives.

  • Listens to concerns of customers with regard to current products/services.

  • Identifies root problems and utilizes existing One Call Care Management processes to enhance satisfaction.

  • Provides accurate and timely sales forecasts.

  • Within client organizations, builds network of both operational and executive level users and maintains knowledge of all products and services utilized.

  • Performs other related duties as assigned.

  • If working with federal government contract clients, an employee is required to receive federal government clearance for handling sensitive information. Employee is also required to receive annual security awareness training.


Bachelor s degree in business, marketing or the equivalent combination of education, training, or work experience.


  • Good understanding of One Call Care Management products and services as well as a strong industry knowledge

  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels

  • In-depth understanding of the sales process

  • Requires solid decision-making and problem solving skills

  • Analytical skills are required to determine client business needs and requirements

  • Requires excellent time management and organizational skills

  • Ability to remain calm under various levels of pressure

  • Excellent follow-up skills in all areas of sales cycle

  • Ability to show established track record of involvement in industry trade groups preferred

  • Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

Senior Account Manager

Developing professional role. Fully qualified account manager who has advanced beyond entry level. Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Has working knowledge of company products and services. Typically supports Products/Services of Medium complexity. Normally receives general instructions on routine work, detailed instructions on new project or assignments. Typically requires 2 to 5 years of operations or field sales experience.