Onit is a leading provider of Enterprise Legal Management (ELM) and Business Process Automation solutions for the 21st century. Brought to you by the same team that created Legal Spend Management a generation ago, Onit is transforming the way corporate legal departments along with other business functions drive operational and process improvements. By focusing on process, Onit's solutions help customers drive tremendous gains in efficiency, accelerate transaction velocity and reduce costs.
The Account Manager at Onit is a quota bearing sales position responsible for retention, contract renewals and cross sell/up-sell into a portfolio of current Onit clients defined as Key Accounts. A critical requirement for this role is building strong relationships with customers, including key executives/decision makers and other stakeholders across the organization. This role will liaise with cross functional internal teams including Client Success Managers (CSM), Product Management and Sales Engineering to improve the entire customer experience. A successful Account Manager will keep our clients satisfied and engaged with our products and services while executing on a strategy to expand our footprint within the Key Account portfolio.
Essential Duties and Responsibilities
Primary owner of client relationship and account strategy
Develop trusted advisor relationships within the assigned client portfolio following a 3x3 strategy
Manage client retention and subscription renewal process
Conduct quarterly client onsite business reviews
In partnership with CSM organization, manage client issue escalation process
Partner with Marketing in the development of client references, testimonials and events
Maintain client information in CRM, including contact/meeting history, usage information, account plans and cross sell/up-sell opportunities
Maintain client attrition/risk rating information and mitigation plans
Prepare internal reports and client review presentations for senior management
Participate in industry conferences, trade shows and other opportunities for customer interaction
Qualifications and Skills
Highly motivated and disciplined self-starter with excellent oral and written communication skills
Demonstrable ability to communicate, present and influence key stakeholders at all levels within an organization including executive and C-level
Experience delivering client-focused solutions that drive increased revenue
Able to thrive in a fast paced, self-directed entrepreneurial environment
Must be comfortable managing multiple tasks and projects in real time
Experience using Salesforce.com (or other CRM)
4-year degree strongly preferred
The ideal candidate has experience with legal, process automation and/or sales enablement software
Travel for this role is +/- 75%
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.