The Dallas End User Account Manager is responsible for driving the companys Connected Enterprise strategy at assigned accounts. This requires the ability to drive a positive customer experience, execute activates to grow the companys strategic growth initiatives, leverages Rockwells Sales Process to communicate, and achieve our sales goals.
This role is also part of SouthWest Region that promotes a diverse and inclusive environment where people can bring their best self to work every day in an Ethical Fashion.
Drives A Positive Customer Experience
Escalates customer complaints to resolve in a quick fashion
Utilize surveys to gain customer feedback and execute on growing customer loyalty
Establishes, executive level relationships with the customer base and understands customer processes, drivers and business model
Introduce appropriate Rockwell Automation Executive sponsors within accounts
Executes on Companys Strategic Growth Initiatives by leveraging Industry Knowledge
Service Contract and Assessments
Information Software and Connected Service
Leverage Power to Grow Process
Leverages Rockwells Sales Process to Communicate
Qualifies customer opportunities, engage the appropriate resources and coordinates the solution design to impact the customers decision process and presents solutions to the customer (value proposition).
Organizes and manages a technical engagement team for identified opportunities and integrates competitive data and strategy into proposals.
Maintains accurate assessment of target and opportunity funnel within the Customer Relationship Management system.
Leverages account plan for revenue generating companies and developmental accounts to share/communicate within Rockwell Automation and our channel partners
Achieve our sales goals
Ability to show meeting and executing sales goals while maintaining a budget