GENERAL SUMMARY This role is a key leadership position in the Product Management organization and is instrumental to the long-term evolution of our cloud messaging product portfolio. The VP, Product Management is an executive focused on cloud-based mobile and messaging services that enable our customers to reach their customers on their mobile devices at the right time, with the right information and via their preferred channel (text message, app notification, or social messaging platforms such a Facebook Messenger and WeChat). The market position for this portion of Syniverses business is: Your customers are harder to reachand their expectations are higherthan ever. Thats why weve developed intelligent engagement solutions that can help you reach just about anyone, at any time. And why we drive the insights and intelligence to let you do it right. Were using the power of connectivity to reimagine whats possible for your business. The future starts now. Lets go. Solutions: - Messaging for Communications Providers Best-in-class tools to realize the potential of messaging in your business from interconnection to monetization all while helping to protect you from fraudulent activity - Interactive Messaging and Engagement Engage your customers with intelligent communications from text messaging to chat and more and personalize your communications to the time and place theyre most effective KEY RESPONSIBILITIES Lead a team responsible for driving business messaging (including by not limited to A2P, SMS, RCS, MMS, and more) and carrier messaging/communications services (P2P, A2P, SMS, RCS, and more) product portfolio (Platforms, applications, APIs, and more) Ensure long-term and short-term objectives related to product planning throughout the product lifecycle are executed, including gathering and prioritizing product and customer requirements and defining the product vision Provide leadership and ensures team collaborates closely with engineering, sales, marketing and support to ensure revenue and customer satisfaction goals are met This role also includes ensuring that the product supports the company's overall strategy and goals Provide Product leadership and vision in meetings with Sales and senior level customer executives to develop omnichannel customer experience strategies and solutions solving for customer and market needs Responsible for prioritizing development initiatives required to deliver to solutions with the Development organization to ensure proper resource allocation Develop executive-level relationships with key customer decision makers/influencers Represent Syniverse with public speaking at industry events Develop and define product strategies and roadmaps to capitalize on opportunities for growth of existing and new customers Manage product line direction through an on-going assessment of current products, pricing and position Document concept for new products to meet existing or anticipated market needs Develop and review business cases to substantiate new initiatives related to their products Understand market pricing and opportunities/risks to existing and new customers Developing joint sales plans with the sales force Visit/talk with customers and prospects and provide call reports for executive management distribution Participate in strategic meetings with customers and prospects to share in depth product knowledge and develop collaborative strategies Continuously improve process or recommend process improvements Prioritize fixes and enhancements for the products and coordinating with Technology groups to develop and implement Deliver MRDs and PRDs with prioritized features and corresponding justification Work with external third parties to assess partnerships and vendor opportunities Run beta and pilot programs with early-stage products and samples QUALIFICATIONS Bachelor degree in Computer Science, Engineering, Telecommunications or other related field required MBA preferred 15 + years of Product Management leadership While not an expert on A2P or P2P messaging technologies, understands the technology and applications and has ability to create use cases based on the technology Strong experience in developing omnichannel solutions and technologies and turning those solutions into profitable revenue generating businesses Strong experience in creating and launching products and solutions Consistent record of delivering business value with keenly developed business acumen Strong Financial and analytical skills Understanding of product development process Negotiation skills Effective problem-solving skills Must possess the ability to understand and clearly articulate the lifecycle of tactical implementation to emerging technologies Proven ability to generate trust and build alliances that result in customer retention & satisfaction Passion for technology, business, market trends and customer experience Expert level understanding digital trends and impact to various industries Depth and breadth of knowledge in multiple industries, with an emphasis on mobility and wireless technologies Excellent verbal, interpersonal and presentation skills, with a track record of decisive decision making Experience leading product development for a global organization
Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.